Resolved -
All Twilio services impacted by the AWS outage affecting the US-1 Region have recovered and are operating as intended. This incident has been resolved.
Oct 20, 19:25 EDT
Update -
Twilio continues to see improvement; however, AWS is still performing remediation actions, and intermittent errors may continue until their work is fully complete.
We will provide another update within 60 minutes or as soon as additional information becomes available.
Oct 20, 18:44 EDT
Update -
Twilio is seeing continued improvement across most products; however, AWS is still performing remediation actions, and intermittent errors may continue until their work is fully complete.
Voice services have for the most part fully recovered, though there is still a chance for an intermittent error.
We will provide another update within 60 minutes or as soon as additional information becomes available.
Oct 20, 17:31 EDT
Update -
Twilio is seeing continued improvement across most products; however, AWS is still performing remediation actions, and intermittent errors may continue until their work is fully complete.
Voice services have for the most part fully recovered, though there is still a chance for an intermittent error.
We will provide another update within 60 minutes or as soon as additional information becomes available.
Oct 20, 16:34 EDT
Update -
Twilio continues to experience service disruptions due to the AWS outage affecting the US-1 Region. While recovery is well underway, full restoration is still in progress.
We will provide an update within 60 minutes or as soon as more information becomes available.
Oct 20, 15:43 EDT
Update -
Twilio continues to work with AWS to resolve issues.
We will provide another update in 60 minutes or as soon as more information becomes available.
Oct 20, 14:55 EDT
Update -
Twilio continues to work with AWS to resolve issues.
We will provide another update in 60 minutes or as soon as more information becomes available.
Oct 20, 13:54 EDT
Update -
Twilio is still experiencing outages across multiple product lines due to an ongoing AWS incident (https://health.aws.amazon.com/health/status ) with their US1 Region.
Twilio's incident response team still has all hands on deck working on remediation. They are partnering directly with AWS on the incident and have also escalated to their leadership.
We will provide another update in 60 minutes or as soon as more information becomes available.
Oct 20, 12:36 EDT
Update -
Twilio is still experiencing outages across multiple product lines due to an ongoing AWS incident (https://health.aws.amazon.com/health/status ) with their US1 Region. AWS has confirmed EC2 is impacted as well.
We will update this incident within 1 hour or sooner if new information becomes available.
Oct 20, 11:28 EDT
Identified -
The AWS outage had an impact to our Voice Assistants overnight, and may still be affecting some bots.
Our technology partner, Twilio, has confirmed with AWS that they are still experiencing issues, which is delaying recovery. Twilio is working closely with the AWS triage team to resolve the issue.
We will provide another update in 60 minutes or as soon as more information becomes available.
Oct 20, 10:17 EDT
