Resolved -
Knowledge Assistant has been functioning as expected since the fix was implemented this morning. We found that one of our downstream providers was experiencing an outage, so we moved to another provider to maintain availability.
Feb 6, 12:14 EST
Monitoring -
A fix has been implemented and we are monitoring the results.
Feb 6, 10:36 EST
Identified -
We have identified the issue and are working on the fix. Next update will be in 30 minutes or less.
Feb 6, 10:16 EST
Investigating -
We are currently investigating an issue with Posh KA not returning answers. We will provide another update within 30 minutes or sooner.
Feb 6, 09:47 EST