Knowledge Assistant is not providing answers

Incident Report for Posh Technologies

Resolved

Knowledge Assistant has been functioning as expected since the fix was implemented this morning. We found that one of our downstream providers was experiencing an outage, so we moved to another provider to maintain availability.

Posted Feb 06, 2026 - 12:14 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 06, 2026 - 10:36 EST

Identified

We have identified the issue and are working on the fix. Next update will be in 30 minutes or less.

Posted Feb 06, 2026 - 10:16 EST

Investigating

We are currently investigating an issue with Posh KA not returning answers. We will provide another update within 30 minutes or sooner.

Posted Feb 06, 2026 - 09:47 EST

This incident affected: Knowledge Assistants.